Customer service requests are addressed Monday through Friday, 9:00 am to 4:00 pm Eastern Time.
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Photo by Reggie Tidwell
Great Smokies
Welcome Center
Hours of Operation
(subject to change)
Open year round (closed December 25)
January - February
Open Daily 9:00 am - 4:30 pm
March - November
Open Daily 9:00 am - 5:00 pm
December
Open Daily 9:00 am - 4:30 pm
The Great Smokies Welcome Center is located on U.S. 321 in Townsend, TN, 2 miles from the west entrance to Great Smoky Mountains National Park. Visitors can get information about things to see and do in and around the national park and shop from a wide selection of books, gifts, and other Smokies merchandise. Daily, weekly, and annual parking tags for the national park are also available.